Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and official holidays). We do not process or ship orders on Saturdays, Sundays, or public holidays. Orders placed during peak holiday seasons may experience an additional delay of 2–3 business days. Customers will be notified via the registered email in such cases.

2. Shipping Regions & Delivery Time

We currently ship only within the United States. We do not deliver to PO boxes, military addresses, Alaska, or Hawaii.

Shipping fees are calculated and displayed at checkout.

Standard shipping delivery typically takes 7–12 business days from the shipment date.

3. Return & Refund Policy

Our return window lasts 14 days from the date of delivery. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. In such cases, please contact us at 【请替换：客服邮箱】 for further assistance.

Refunds will be processed within 5–10 business days after we receive and inspect the returned item.

4. Order Cancellation

Orders can be canceled within 12 hours of placing them. Please contact us promptly at 【请替换：客服邮箱】 if you wish to cancel an order.

5. Shipment Tracking & Delays

Once your order has been shipped, a tracking number will be sent to your email address. You can monitor your order’s status on our website at 【请替换：店铺域名】.

If a delivery delay exceeds 10 business days due to carrier issues, stock shortages, or lost packages, please contact our customer support for a full refund or free reshipment.

6. Shipping Liability

We are not liable for delays caused by natural disasters, carrier strikes, customs inspections, or incorrect shipping information provided by customers. Please ensure that your shipping information is accurate and complete at checkout to avoid delivery issues.